Delete your account

Production automatic cleanup is not connected yet. The retention windows below are the release policy, not a guarantee of deletion on the current online service. Connecting and verifying scheduled cleanup is required before release.

1. In the game: open Settings → Account → Delete account. Confirm your identity when asked, then follow the deletion result or recovery steps.
2. Without the game: email the address on the Contact page from your registered email. Use the subject “Mellowvale account deletion”. Provide your account email; do not send your password or verification codes.
3. The publisher must verify the request before removing the account and associated personal data. If a step fails, keep the displayed recovery instructions and contact support.

Deletion removes the game sign-in identity and associated private data, including your room access record and block list. Safety reports follow the 30-day retention policy; account deletion does not remove them early. Once production cleanup is enabled, reports are scheduled for deletion within the following 24 hours. Other players’ personal saves and your external backups are not erased. The production cleanup service and the support response process must be verified before release.